Refund policy

All sales are final. We do not accept returns, exchanges or refunds.

Many of our outfits are made to order or custom sized for you, so we are unable to take back or exchange any item once an order has been placed. Please check the size chart, product details and your measurements carefully before ordering. For any help with sizing, contact us before you buy.

Altered or customised garments cannot be cancelled, exchanged or refunded under any circumstances.

Damaged or incorrect items

In the unlikely event that your order arrives damaged or you receive an item different from the one you ordered, please email us at reach@onaya.in within 48 hours of delivery with your order number and clear photos or a video of the item and the packaging. After we have reviewed your request, we will let you know how we can resolve it.

Order cancellations

Orders that have been placed cannot be cancelled once production or dispatch has begun. If we are unable to fulfil your order because the item is unavailable, the order will be cancelled and the full amount will be credited to your original payment method within 7 working days.

Colour and product images

We have made every effort to display our products' colours as accurately as possible. However, as screens and devices vary, we cannot guarantee that the colour you see will be completely accurate. Slight variations in colour, fabric and embroidery are natural and are not grounds for a return.

By placing an order with us, you agree to this policy.